1. Service operator
- Operator: Ivan Butakov.
- Legal form: Individual Entrepreneur registered in Georgia.
- Registered Georgian name: ივან ბუტაკოვ.
- Identification number: 305807847.
- Trading name: INSINTA.
- Public business/contact address: 6 Chabua Amirejibi Highway, Tbilisi, Georgia.
2. Contact channels
- Product, account, access, and organization support: [email protected].
- Legal notices and contract questions: [email protected].
- Privacy, data-rights, export, and deletion requests: [email protected].
- Security and suspected account-compromise reports: [email protected].
- Paddle payment, invoice, cancellation, and refund support: Paddle.net and links in Paddle transaction communications.
Do not send passwords, authentication tokens, full payment-card details, CVC values, or unnecessary identity documents by email.
3. Service description
INSINTA is hosted B2B software for organization and membership access, location hierarchy, durable QR identity for physical locations and assets, digital asset passports, public and authenticated incident reporting, evidence, assignment, work and approval, notifications, and permanent operational history.
4. Trial and public plans
The trial is 14 days, requires no payment card, and does not automatically create a paid subscription or charge. Public paid plans are Starter at USD 39 monthly or USD 390 annually, Growth at USD 99 monthly or USD 990 annually, and Business at USD 249 monthly or USD 2,490 annually. Annual catalog pricing equals ten monthly payments. Enterprise is available only through an individual proposal and has no fixed public price or implied service level.
For orders processed by Paddle, Paddle acts as Merchant of Record and online reseller. Paddle Checkout displays applicable taxes and the authoritative total before confirmation.
5. Electronic contracting steps
The prospective customer reviews the product, Pricing page, and legal documents; signs in as an authorized organization OWNER; selects a plan and available billing interval; reviews the organization and customer information; reviews the price, tax, total, renewal, and cancellation information shown by Paddle; confirms authority and accepts the linked policies; corrects any editable error before final confirmation; and submits the order through Paddle.
Paid access activates only after authoritative Paddle confirmation. The user receives electronic transaction confirmation and can retain the linked policy versions and Paddle transaction records.
6. Languages and records
English is the master contractual language. Mandatory information is also provided separately in Georgian. Other interface translations are conveniences unless expressly identified as approved contractual versions.
INSINTA electronically stores policy version and acceptance evidence when enforcement is separately approved and enabled. Published policies remain available through legal pages. Users should save or print the policies and transaction confirmation. For a correction that cannot be made through the product, contact [email protected].
7. Complaints
Product complaints may be sent to [email protected] and legal notices to [email protected]. Privacy complaints may be sent to [email protected]. Payment or refund complaints for Paddle orders should use Paddle.net. These channels do not limit a person's right to contact a competent regulator or court.